Telecommunications

What future for the telecommunications industry?

A Knowledge Network article by Adrianna Habdas, Senior Online Marketing Specialist, Comarch
Wednesday 02 February 22

If you could look into a crystal ball and see the future of the telecommunications industry in 2022 and beyond, what would you see? Our experts at Comarch have some insights – as they have applied their in-depth knowledge and industry expertise to predict key telecommunications developments over the coming year.

A key area where progress is expected is in customer experience and customer care. In the business-to-consumer (B2C) sector, artificial intelligence (AI) will help telecom operators monitor and learn more about their customers. The results should be quickly noticeable in terms of increased customer satisfaction who perceive that they are not just being treated as individuals…

A key area where progress is expected is in customer experience and customer care. In the business-to-consumer (B2C) sector, artificial intelligence (AI) will help telecom operators monitor and learn more about their customers. The results should be quickly noticeable in terms of increased customer satisfaction who perceive that they are not just being treated as individuals…

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