Statement from Minister Champagne on Canada’s telecommunications reliability program following the Rogers outage on July 8, 2022

VANCOUVER, BC, September 7, 2022 /CNW/ – Today, the Honorable François-Philip ChampagneMinister of Innovation, Science and Industry, issued the following statement:

“On 11 JulyIn the days following the massive Rogers network outage, I called a meeting with the CEOs of Rogers and the other major wireless carriers.

“I first expressed unequivocally the frustration of millions of Canadians, emergency service providers and small businesses who have been impacted for more than 15 hours.

“I have asked them to take immediate action to improve network reliability through Canadagiving them 60 days to enter into a formal agreement to insure and guarantee emergency roaming, mutual assistanceand one communication protocol to advise the public and government during major blackouts and other emergencies.

“Today, I can announce to Canadians that a formal agreement has been reached by these companies, along with a number of other telecommunications service providers offering Internet and mobile services.

” Of the September 9 should any of these providers experience a major network outage, the other companies are committed to providing the support and assistance necessary for Canadians to reach loved ones, access 911 and conduct business transactions.

“As part of this agreement, the companies also commit to providing clear and timely communications to keep Canadians and relevant authorities informed of response and recovery during major network outages.

“Rogers’ breakdown of July 8 was unacceptable, and we must do everything we can to ensure that such a situation does not happen again in the future, as I said at the time.

“Canadians deserve strong, reliable and affordable telecommunications networks.

“The agreement reached between from Canada large telecommunications companies is only a first step. We have an ambitious telecommunications resilience program around three pillars:

  • robust networks and systems
  • coordinated planning and preparation
  • strengthen accountability

“To this end, I am announcing a series of additional steps, including the following:

  • I have asked the Canadian Telecommunications Security Advisory Committee (CTAC) to propose further measures within six months to ensure robust and reliable telecommunications networks across the country.
  • The Canadian Radio-television and Telecommunications Commission (CRTC) is continuing a detailed investigation into Rogers’ recent outage, including new measures the company is putting in place.
  • I have instructed my department to examine all the appropriate regulatory measures to be implemented aimed at strengthening the reliability and security of our networks.
  • I hosted a delegation over the summer to advance work on a public safety broadband network.
  • As another step to strengthen the resilience of our telecommunications system, together with the Minister of Emergency Preparedness, my colleague Minister Blair, we support the advancement of a broadband network for public safety that will benefit all Canadians. This is a priority of the Emergency Management Strategy for Canadaand we are committed to working with stakeholders to support the operationalization of this network.

“As we move forward, I will continue to hold from Canada responsible for telecommunications service providers and keeping Canadians informed about the work our government is doing to strengthen the reliability of our networks and ensure affordability and competition. »

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For further information: Laurie Bouchard, Senior Manager, Communications, Office of the Minister of Innovation, Science and Industry, [email protected]; Media Relations, Innovation, Science and Economic Development Canada, [email protected]