Telecommunications

Cynthia Gebert goes nationwide as new telecommunications industry ombudsman

Angry young man on cellphone, studio

Image: Getty Images/iStockphoto

Cynthia Gebert has been appointed Telecommunications Industry Ombudsman for a 5-year term beginning May 2.

Gebert currently holds the position of Energy and Water Ombudsman in Victoria (EWOV), a position she has held since 2012. Prior to this appointment, Gebert was EWOV’s Managing Director for Investigations, and prior to that she was CEO of the Australian Commercial Dispute Centre.

“The telecommunications industry is changing rapidly and the past two years have reinforced the essential nature of telephone and Internet services in everyday life,” said Gerbert.

“I am very excited to work with the TIO team, telecom operators and stakeholders to improve outcomes for everyone in this complex and dynamic environment.”

The current ombudsman, Judy Jones, is expected to step down next month.

Felix doesn’t want your physical SIM cards

TPG Telecom brand Felix announced on Tuesday that it now supports eSIMs to allow customers to sign up faster.

“Millions of SIM cards are produced and distributed in Australia each year, so using eSIM means less plastic, less manufacturing, less packaging and no delivery,” said Felix CEO Paul Tierney. .

“It’s better for the planet and reinforces Felix’s commitment to reducing waste and keeping single-use plastics out of landfills.”

Felix has an AU$35 per month plan that includes unlimited calls and texts and unlimited data at speeds of up to 20Mbps. The company says it plants a tree for every month a customer is online.

Apple has supported eSIM since the iPhone XS, XS Max and XR series of announcements, while Google has supported eSIM since the Pixel 2.

In practice: Using Android with profiles and dual-SIM is possible but requires work

Also on Tuesday, TPG Telecom announced that it has signed an agreement with Master Builders Victoria (MBV) to lead its digital transformation.

“As part of this new partnership, TPG Telecom will provide MBV with a network security solution led by its recently launched SD-WAN solution and powered by TPG’s nationwide fiber infrastructure,” the telecom operator said.

“The combined secure SD-WAN offering from TPG Telecom and Fortinet will solve important network security challenges, provide end-to-end network visibility and service reliability.”

Related coverage