CRTC invites Canadians to help find solutions to improve telecommunications services in the Far North

CRTC launches next phase of public consultation on telecommunications services in the Far North

OTTAWA (ON) and GATINEAUQC, June 8, 2022 /CNW/ – Canadian Radio-television and Telecommunications Commission (CRTC)

The CRTC is now seeking feedback on steps it should take to improve telecommunications services in the Far North. This area includes the Northwest Territories, Nunavut and yukonnorthern communities British Columbiaand Fort Fitzgerald, alberta.

During the first phase of the consultation, the residents of the Far North told us that all the inhabitants of Canada should have affordable access to reliable telecommunications services that allow the same online activities as those available in the South, such as videoconferencing. The comments received as well as the data gathered through public opinion research have enabled the CRTC to narrow the scope of the issues it should address in the next phase.

As part of the second phase of the consultation, launched today, the CRTC is seeking information on the measures it should take to bring home phone and Internet services to the Far North:

  • more affordable;
  • More reliable;
  • more competitive and
  • to better support reconciliation with Indigenous peoples.

To facilitate participation, the CRTC has prepared a summary with key information available in Inuktitut, Inuinnaqtun, Cree and Chipewyan.

The CRTC welcomes comments until October 6, 2022. You can submit your comments by:

All comments submitted will become part of the public record and will inform the CRTC’s decision.

The CRTC will hold an in-person hearing on April 17e2023, at the Kwanlin Dün Cultural Center, in White horse, yukon. It will also be possible for parties to participate remotely.


“Geography has played an important role in the telecommunications options available to consumers in Canada. We need to work with the people who live and work in the Far North to ensure that they have a level of service similar to that of the South. We want to hear from all Canadians, and especially from the Indigenous peoples of the Far North. This is your chance to tell us about the specific needs for broadband Internet and telephone services in your community. »

Ian ScottPresident and CEO, CRTC

Fast facts

  • The CRTC seeks to improve telecommunications services in the Far North, an area with an estimated population of 132,800 in 96 communities across Northwest Territories, Nunavutthe yukonnorthern communities British Columbiaand Fort Fitzgerald, albertawhich stretches about 3,500 kilometers from east to west and covers nearly 40% of the from Canada land mass.
  • Northwestel is the primary service provider in the Far North and, in some locations, the sole service provider. Therefore, the CRTC regulates its retail rates for local telephone and terrestrial broadband Internet services.
  • In light of the COVID-19 pandemic, the CRTC has approved various applications submitted by Northwestel to provide relief to its customers by temporarily waiving data overage charges for some of their services and increasing usage caps on a range of broadband internet packages.
  • The CRTC has approved Northwestel’s request to offer unlimited data on certain residential and business plans.
  • The CRTC has put in place other initiatives to respond from Canada digital divide, including the Broadband Fund, which provided Northwestel with funding for four projects to improve broadband Internet services in 46 communities across the Far North.

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SOURCE Canadian Radio-television and Telecommunications Commission

For further information: Media Relations, 819 997-9403; General Inquiries, 819-997-0313, Toll Free: 1-877-249-CRTC (2782), TTY: 819-994-0423